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Frequently Asked Questions

When can I expect my order?

The average delivery time is 5-18 Business Days. Our products are shipped directly from the supplier to you. Thanks to this unique business model, we can save enormously on storage and transport costs and we can offer the products at a lower price than the competitor and take the shipping costs for our own account.


What's included in the Luxury Polygel Kit?

  • 1x Luxury Polygel Color
  • 1x Madeline Slip Solution
  • 1x Set Nails Form Tips
  • 1x Cuticle Pusher
  • 1x Dry Nail Brush


What does Polygel Buy One, Get One Free mean?

As described in the description of the product. You will receive a free polygel color of choice, not a full kit. After you added 1 luxury polygel kit to the basket you get the question to pick a free color. 


What to do if I got wrong/defectived order?  

You're 100% covered - if it's not for you simply send it back within 30 days for a quick, no hassle refund. Product defective? No problem we send you a new package for FREE.


When will I receive notification of my shipment?

For some couriers, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.



If you have more questions - feel free to reach out to us, we're always here to help you. You can contact us via email or via  contacts page.

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